Shipping & Returns
Shipping & Returns
Maison d'Etto currently ships to the continental United States. We offer free ground shipping for all orders within the continental United States over $200.00 (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii).
We are not currently fulfilling orders to Canada, areas outside of the continental United States or other international geographies. If you are interested in Maison d’Etto products but located outside of the continental United States please contact us at firstname.lastname@example.org to let us know of your request. We will begin adding additional shipping locations shortly and we will determine if we can accommodate shipping to your country or direct you to an alternate location. We are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.
We ship orders within 3 business days of the day the order is placed. We must ship perfume via ground transport according to the law. Shipping can take 1-7 days with our carrier, UPS (usually 1-2 days within NYC, or see below for NYC Messenger Requests). We are not responsible for carrier delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please email email@example.com with any additional questions regarding shipping and delivery.
MESSENGER DELIVERY IN NEW YORK CITY
Please email firstname.lastname@example.org with MESSENGER DELIVERY REQUEST in the subject line of the email to arrange for a messengered delivery within New York City. We will do our best to accommodate within 24 hours, Monday through Friday.
If you need an item in a shorter timeframe please contact us at email@example.com with RUSH MESSENGER DELIVERY REQUEST and we will determine if we are able to accomodate, we are available Monday through Friday, between 10:00AM and 5:00PM Eastern standard time. We are not responsible for carrier delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it.
Please email firstname.lastname@example.org with any additional questions regarding shipping and delivery.
RETURNS & EXCHANGES
If you are interested in returning an unopened, unused product with packaging fully intact within 14 days of delivery, you may initiate a return request by emailing email@example.com and referencing your order number. Once the product is received, we will refund the purchase amount minus a restocking fee of $15. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. The customer is responsible for the costs of return shipping. If you have a quality concern such as breakage during transportation or malfunction within a 30-day period following delivery, please take a photo of the issue in question and send it with your order number and description to firstname.lastname@example.org and we will happily proceed to resolve the issue. Refunds for returned merchandise will be made within two weeks of the return of the product to the original credit card. Items purchased online at www.maisondetto.com will not be accepted in retail store or pop-up locations or any third-party locations carrying Maison d'Etto merchandise.
For any other questions, please contact us via email at email@example.com. Please reference your order number within your email to help facilitate the process. If you need to speak with someone, we are happy to help and arrange a time to speak over the phone. We are available Monday through Friday, between 10:00AM and 5:00PM Eastern standard time.