Support

Questions, answered.

Shipping, returns, the credit, the candles — and how to reach a human.

F.A.Q.

How does the Discovery Set credit work?

Every Discovery Set includes a $50 credit toward a full-size 60 ml Eau de Parfum. Your personal code arrives by email within 24 hours of purchase. One per customer, redeemable at maisondetto.com on full-price fragrance only — not valid in combination with other offers. If your code doesn't arrive, write to us at info@maisondetto.com and we'll re-send it. Discovery Sets are final sale.

Who are the fragrances for?

Anyone drawn to them. Every composition is gender-inclusive by design — each portrait is suited to a temperament, never a demographic. Each to their own.

What are the candles made of?

A proprietary plant- and mineral-derived wax blend. 100% cotton wicks are hand-selected for each fragrance oil, for a burn of up to 70 hours.

Shipping & Returns

Shipping

Maison d'Etto currently ships to the continental United States. We offer low priced ground shipping on all orders within the continental United States (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). Shipping total is calculated at checkout.

We are not currently fulfilling orders to Canada, areas outside of the continental United States or other international geographies. If you are interested in Maison d’Etto products but located outside of the continental United States please contact us at info@maisondetto.com to let us know of your request. We will begin adding additional shipping locations shortly and we will determine if we can accommodate shipping to your country or direct you to an alternate location. We are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.

We ship orders within 3 business days of the day the order is placed. We must ship perfume via ground transport according to the law. Shipping can take 1-7 days with our carrier, USPS or UPS (usually 1-2 days within NYC, or see below for NYC Messenger Requests). We are not responsible for carrier delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please email info@maisondetto.com with any additional questions regarding shipping and delivery.

Returns

Unopened full-size fragrances and candles may be returned within 30 days. Please reach out to info@maisondetto.com to initiate the return process.

Discovery Sets and samples are final sale — they are the try-first path by design.

Contact

Write to us at info@maisondetto.com — a person answers, usually within a day. For wholesale inquiries, please mention your doors.

“Thoughtfully created to inspire moments of connection, reflection, and well-being.”
Maison d'Etto